Training Registration Cancellation & Refund Policy

We understand that plans can change. The following cancellation policy is designed to be fair to both participants and our training team while allowing us to effectively plan and deliver high-quality educational programs.

48-Hour Registration Cancellation
Participants may cancel their registration within 48 hours of purchase and receive a full refund of the registration fee, less any non-refundable payment processing fees incurred at the time of registration.

Cancellations More Than 30 Days Before Training
Cancellation requests received more than 30 calendar days before the first day of the training are eligible for a refund less a $50 administrative fee.

Cancellations 14–29 Days Before Training
Cancellation requests received 14 to 29 calendar days before the first day of the training are eligible for a refund less an $85 administrative fee.

Cancellations Less Than 14 Days Before Training
Cancellation requests received fewer than 14 calendar days before the first day of the training are not eligible for a refund.

After the Training Begins
Once the training has begun, no refunds will be issued for any reason, including partial attendance, failure to attend, or early withdrawal.

Processing Fees
Payment processing fees are deducted only from refunds requested within the 48-hour cancellation period described above. For cancellations occurring after the initial 48-hour period, refunds will be reduced only by the applicable administrative fee outlined in this policy.

How to Request a Cancellation
All cancellation or withdrawal requests must be submitted in writing by email to [email protected]. The effective date of the cancellation will be the date the written request is received. Refunds, when applicable, will be issued to the original method of payment.

Training Cancellation or Rescheduling by Eddy Wellness
If Eddy Wellness must cancel or postpone a training due to instructor illness, low enrollment, venue-related issues, or other unforeseen circumstances within our control, participants will be offered the option to:

• Transfer their registration to the rescheduled training; or
• Receive a full refund of the registration fee paid.

Force Majeure
If a training cannot be held as scheduled because of circumstances beyond the reasonable control of Eddy Wellness, including but not limited to severe weather, natural disasters, public health emergencies, government orders, acts of terrorism, labor disputes, utility outages, or other force majeure events, Eddy Wellness reserves the right to reschedule the training rather than cancel it.

In such circumstances, the training may be rescheduled at the same location on a future date or converted to a live virtual format if appropriate to the training objectives. Registrations will automatically transfer to the rescheduled training.

If a participant is unable to attend the rescheduled training, they may request to transfer their registration to a future offering of the same training, subject to availability, within twelve (12) months of the original training date. Refunds will not be issued solely because a training has been rescheduled due to a force majeure event.

Eddy Wellness is not responsible for reimbursing participants for travel expenses, lodging costs, lost wages, or other incidental or consequential expenses incurred as a result of a training cancellation, postponement, or rescheduling.

Registration Transfers
Participant-requested transfers to another offering of the same training or substitutions of another attendee may be considered on a case-by-case basis, subject to availability and administrative approval. Requests must be submitted in writing prior to the training.

Additional administrative fees may apply.